Introduction and Overview
cocotraniva ("we," "us," or "our") is committed to protecting your
privacy and ensuring the security of your personal information.
This comprehensive Privacy Policy explains how we collect, use,
store, and protect your data when you use our financial services
platform.
We understand that your financial information is sensitive and
personal. That's why we've implemented robust security measures and
transparent practices to give you control over your data while
providing you with exceptional financial services.
We never sell your personal information to third parties. Your
data is used solely to provide and improve our services to you.
This policy applies to all interactions with our platform,
including our website (cocotraniva.sbs), mobile applications, and any
services provided by cocotraniva. By using our services, you consent to
the data practices described in this policy.
Our commitment extends beyond mere compliance. We believe in
proactive privacy protection and continuously update our practices
to meet evolving privacy standards and your expectations.
Information We Collect
We collect various types of information to provide you with
personalized financial services and ensure the security of your
account.
Personal Information
Name, email address, phone number, date of birth, and
identification documents required for account verification
and regulatory compliance.
Financial Information
Bank account details, transaction history, credit
information, and financial goals to provide tailored
financial services and advice.
Usage Data
Information about how you use our platform, including pages
visited, features used, and interaction patterns to improve
our services.
Device Information
Device type, operating system, browser information, and IP
address for security purposes and to optimize your
experience.
We only collect information that is necessary for providing our
services or required by law. You have the right to know what
information we collect and how we use it.
How We Use Your Information
Your information is used for specific purposes that directly
benefit your experience with our financial services:
- Account creation, verification, and ongoing management
- Processing financial transactions and maintaining accurate
records
- Providing personalized financial advice and recommendations
- Ensuring security and preventing fraudulent activities
- Complying with legal and regulatory requirements
- Improving our services based on usage patterns and feedback
- Communicating important updates about your account and our
services
- Providing customer support and resolving issues
We use advanced analytics to understand how our services are used,
but this analysis is always conducted in a way that protects your
individual privacy. Personal identifiers are removed or encrypted
when data is used for analytical purposes.
Data Sharing and Third Parties
We maintain strict control over your personal information and only
share it in specific circumstances:
Service Providers: We work with trusted
partners who help us provide our services, such as payment
processors and security providers. These partners are bound by
strict confidentiality agreements.
We may share your information with regulatory authorities when
required by law, such as for anti-money laundering compliance or
tax reporting requirements. These disclosures are made only to the
extent legally required.
In the event of a merger, acquisition, or sale of assets, your
information may be transferred to the new entity, but only under
the same privacy protections outlined in this policy.
We never sell your personal information to marketers or
advertisers. Any data sharing is done solely to provide you with
better financial services or to meet legal obligations.
Your Privacy Rights
You have significant control over your personal information and how
it's used:
Access Your Data
Request a copy of all personal information we hold about
you. We'll provide this information in a clear,
understandable format within 30 days.
Update Information
Correct or update any inaccurate personal information in
your account at any time through your dashboard or by
contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to
legal requirements for record retention in the financial
services industry.
Limit Processing
Restrict how we use your information for purposes beyond
providing core financial services, such as marketing
communications.
Data Portability
Receive your data in a machine-readable format that you can
transfer to another service provider if you choose to
switch.
Object to Processing
Object to specific uses of your data, particularly for
marketing purposes or automated decision-making that
significantly affects you.
To exercise any of these rights, simply contact us using the
information provided at the end of this policy. We'll respond to
your request within 30 days and may need to verify your identity
for security purposes.
Security Measures
How We Protect Your Information
We employ multiple layers of security to protect your personal
and financial information:
Encryption
All data is encrypted in transit and at rest using
industry-standard encryption protocols.
️
Secure Servers
Our servers are housed in secure facilities with 24/7
monitoring and restricted access.
Access Controls
Employee access to your data is strictly limited to
those who need it to perform their job functions.
Regular Audits
We conduct regular security audits and penetration
testing to identify and address vulnerabilities.
Multi-Factor Authentication
Additional security layers protect your account from
unauthorized access.
️
Incident Response
We have comprehensive procedures to respond quickly to
any security incidents.
Despite our best efforts, no security system is completely
foolproof. We continuously monitor for threats and update our
security measures to stay ahead of evolving risks. If we ever
detect a security incident that affects your data, we'll notify you
promptly and take immediate action to secure your information.
Data Retention and Deletion
We retain your personal information only as long as necessary to
provide our services and comply with legal requirements:
- Account information is retained while your account is active
and for seven years after closure as required by financial
regulations
- Transaction records are maintained for the period required by
applicable laws and regulations
- Marketing communications preferences are retained until you opt
out or close your account
- Usage data and analytics are typically retained for two years
to improve our services
- Security logs are maintained for one year to detect and prevent
fraudulent activities
When data is no longer needed, we securely delete it using
industry-standard data destruction methods to ensure it cannot
be recovered.
If you close your account, we'll delete your personal information
according to our retention schedule, unless we're required to
retain it for legal or regulatory purposes. You can request earlier
deletion of certain types of data by contacting us directly.
International Data Transfers
cocotraniva operates primarily in Malaysia, but we may transfer your
data to other countries for processing or storage purposes. When we
do transfer data internationally, we ensure adequate protection
through:
- Selecting service providers in countries with adequate data
protection laws
- Using contractual protections that require the same level of
privacy protection
- Implementing technical safeguards such as encryption during
transfer
- Regular monitoring to ensure continued compliance with privacy
standards
We will always notify you if your data will be transferred to a
country without adequate privacy laws and obtain your consent where
required.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience
on our platform:
Essential Cookies: These are necessary for our
website to function properly and cannot be disabled. They
include session cookies that keep you logged in and security
cookies that protect against fraud.
We also use analytics cookies to understand how our website is used
and to improve our services. These cookies collect information
about your browsing behavior but don't identify you personally.
You can control cookie settings through your browser preferences,
but disabling certain cookies may affect your ability to use some
features of our platform.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or legal requirements. When we make
significant changes, we'll notify you through:
- Email notification to your registered email address
- Prominent notice on our website and mobile app
- In-app notifications when you next use our services
We encourage you to review this policy periodically to stay
informed about how we protect your privacy. The "Last Updated" date
at the top of this policy indicates when the most recent changes
were made.
Your continued use of our services after we publish or send notice
of changes constitutes your acceptance of the updated policy.
Children's Privacy
Our services are designed for adults and we do not knowingly
collect personal information from children under 18 years of age.
If we discover that we have collected information from a child, we
will delete that information immediately.
Parents or guardians who believe their child has provided us with
personal information should contact us immediately so we can remove
the information from our systems.
