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Cookie Policy

Understanding how cocotraniva uses cookies and tracking technologies to enhance your experience on cocotraniva.sbs

Last Updated: January 15, 2025

What Are Cookies?

Cookies are small text files that websites store on your device when you visit them. Think of them as digital notes that help websites remember information about your visit – like your preferences, login status, or items you've added to a shopping cart.

At cocotraniva, we use various types of cookies and similar tracking technologies to make your experience on cocotraniva.sbs more personalized and efficient. These technologies help us understand how you interact with our financial services platform and allow us to improve our offerings continuously.

Why This Matters

Cookies enable us to provide you with relevant financial insights, remember your dashboard preferences, and ensure secure access to your account information. Without cookies, you'd need to re-enter your preferences every time you visit our site.

Types of Cookies We Use

cocotraniva employs several categories of cookies, each serving specific purposes to enhance your experience with our financial services platform:

Essential Cookies

These cookies are absolutely necessary for our website to function properly. They enable core functionality like secure login, account access, and basic navigation throughout our financial platform.

Functional Cookies

These remember your preferences and choices, such as your preferred language, dashboard layout, and customized financial tracking settings to provide a more personalized experience.

Analytics Cookies

We use these to understand how visitors interact with our website, which pages are most popular, and where users might encounter difficulties in their financial journey.

Marketing Cookies

These cookies help us deliver relevant financial content and services based on your interests and browsing behavior, ensuring you see information that's most valuable to your financial goals.

How We Use Tracking Technologies

Beyond traditional cookies, cocotraniva utilizes several sophisticated tracking methods to provide you with the best possible experience:

  • Session Management: We track your login status and session duration to ensure secure access to your financial data and automatically log you out after periods of inactivity.
  • Performance Monitoring: Our system tracks page load times and user interactions to identify areas where we can improve the speed and efficiency of our financial tools.
  • Feature Usage Analysis: We monitor which financial calculators, planning tools, and resources you use most frequently to enhance these features and develop new ones.
  • Error Tracking: When technical issues occur, we collect information about the problem to quickly resolve it and prevent similar issues in the future.
  • Personalization Engine: We track your preferences and behavior patterns to customize your dashboard, recommend relevant financial content, and streamline your workflow.

Real-World Benefits

For example, when you customize your financial dashboard to display specific metrics or preferred chart types, our tracking technology remembers these settings so you don't have to reconfigure them each time you visit. This saves you time and creates a more efficient financial management experience.

Data Retention and Storage

Different types of cookies and tracking data are stored for varying periods, depending on their purpose and your interactions with our platform:

Cookie Type Retention Period Purpose
Session Cookies Until browser closes Maintain login status and temporary preferences
Persistent Cookies 30 days to 2 years Remember long-term preferences and settings
Analytics Data 26 months Track usage patterns and improve services
Marketing Cookies 12 months Deliver relevant content and measure campaign effectiveness

We regularly review and purge expired data to ensure we're only retaining information that's actively useful for providing you with quality financial services. You can always request information about what data we have stored or ask us to delete specific information.

Managing Your Cookie Preferences

You have complete control over how cookies are used on your device. While some cookies are essential for our website to function, you can choose to disable others based on your preferences.

Browser-Specific Instructions

Google Chrome

1. Click the three dots menu → Settings
2. Navigate to Privacy and Security → Cookies and other site data
3. Choose your preferred cookie settings
4. Add cocotraniva.sbs to exceptions if needed

Mozilla Firefox

1. Click the menu button → Options
2. Select Privacy & Security panel
3. Find Cookies and Site Data section
4. Click Manage Data to control specific sites

Safari

1. Go to Safari → Preferences
2. Click Privacy tab
3. Choose your cookie blocking preferences
4. Use Manage Website Data for specific controls

Microsoft Edge

1. Click three dots → Settings
2. Go to Cookies and site permissions
3. Select Cookies and site data
4. Configure your preferred settings

Important Note

Disabling certain cookies may limit your ability to use some features of our financial platform. For example, without functional cookies, you'll need to re-enter your dashboard preferences each time you visit, and without essential cookies, you may not be able to access secure areas of your account.

Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance your experience. These might include:

  • Analytics Services: Tools like Google Analytics help us understand how users interact with our financial platform and identify areas for improvement.
  • Security Services: Third-party security providers help protect your financial data and prevent unauthorized access to your account.
  • Content Delivery Networks: These services ensure our financial tools and resources load quickly regardless of your location.
  • Customer Support Tools: Live chat and support systems that help us provide timely assistance with your financial questions.

These third-party services have their own privacy policies and cookie practices. We carefully select partners who maintain high standards for data protection and user privacy, but we encourage you to review their policies as well.

Updates to This Policy

As our financial services platform evolves and new technologies emerge, we may update this cookie policy to reflect changes in our practices or legal requirements. We'll notify you of any significant changes through our website or via email if you've subscribed to our updates.

We recommend reviewing this policy periodically to stay informed about how we use cookies and tracking technologies. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Questions About Our Cookie Policy?

If you have any questions about how we use cookies or would like to discuss your privacy preferences, our team is here to help. We believe in transparency and want you to feel comfortable with how your data is handled.

info@cocotraniva.sbs
+6052537530
3302d, Jalan Che Su, Bandar Kota Bharu, 15000 Kota Bharu, Kelantan, Malaysia

Contact Information

3302d, Jalan Che Su
Bandar Kota Bharu
15000 Kota Bharu, Kelantan
Malaysia

Phone: +6052537530

Email: info@cocotraniva.sbs

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